Boult Audio — Poor quality product ,warranty denied twice | |
I have purchased Bould probass Blue headset on 03 OCT 2019, with 1 year full replacement warranty in case of any issues. Headphones stopped working in Feb 2020, less than 6 months. I tried reaching out to Boult Audio based out in Delhi ONLY. I created 2 tickets on their website April 02 2020, no response from Boult even after 2 months, customer support phone number [protected] was not working! I followed up with another 2 tickets in 04 June 2020. Boult responded after 4 weeks, but due to lock down there was no service to Delhi NCR region! Boult closed ticket without informing or waiting knowing situation very well. I followed up with another ticket, on 18 OCT 2020, Boult denied to service within 24 hrs stating warranty period is over. I tried to get in touch but boult has not responded on multiple ocassions! Two concerns - Selling cheap quality Chinese goods & not refusing warranty post that. Boult company should be stopped from selling their defective models and pay compensation for refusing service within warranty period. Was this information helpful? | |
Boult Audio customer support has been notified about the posted complaint. | |
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2010
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Resolved
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+91 95 5560 2502
Exotic Mile, 1st Floor, B-67, Wazirpur Industrial Area, New Delhi, Delhi, India - 110052
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