Boult Audio — Replaced product is cheap and of old generation

My type-C probass curve-X bluetooth earphone model was replaced with some micro usb charging model.

1) I dont want to visit service centre (as this is Boult's fault and there is always heavy rush at service centre)

2) Either Boult should arrange pickup and replacement, Or I should be reimbursed for courier charges, if I need to courier it.