[Resolved]  Bridgestone — New Tyre : Replacement needed

This is to inform you that I have purchased Two Bridgestone Turanza ER60 Tyres for Vento from their authorized dealer ‘The Rubber Rings’ situated at M I Road, Jaipur. Date of Purchase: 3rd July 2014 Dealer : The Rubber Rings, Jaipur Invoice No : 428 CASE OF FIRST TYRE After 15 days I noticed that one of the tyre got swollen/bubble on side wall. So I complain it to their authorized dealer for manufacturing defect as it is under warranty. Then Bridgestone Engineer visited the tyre and ready to compensate only 25% of the existing tyre price that also on the purchase of new tyre of Bridgestone and rest 75% I have to pay for the new tyre. And the old tyre he took with him. This all took between 24th July 2014 and even a new bill of 75% amount paid by me was issued. The new Bill No: 518 When I asked the Engineer why I have to pay as it is under warranty he told me this thing is not covered under the warranty. Then I asked there wasn’t anywhere mentioned about the terms of warranty and even your authorized dealer didn’t tell me about it. If this thing doesn’t comes under warranty why was the agent ready to compensate for 25% CASE OF SECOND TYRE On 16th August 2014 I observed that the other tyre had also got swollen which was purchased on 3rd July. I told the dealer about this and he called up Engineer. This time Bridgestone Engineer told me that it’s a same case as before and he was ready to compensate for 25% and after various efforts he became ready to compensate for 50% of new tyre price. But I regretted as I needed a tyre and how many times would I have to pay even after it’s under warranty. Tyre Code: 4WCB CEA1414 Mail has been done to them including the bills, photo of tyre. This was the first time I had to face such a problem. Even after buying such an expensive tyre from a reputed Company like Bridgestone never expected such a behavior will be done by them. I would like you to raise the compaint in consumer court against this company and help me to replace the tyre. And also let people know about how the cheating is been done by them. Regards Anshul Agarwal (M:[protected])