Bridgestone Tyres India — Tyre Bulge issue not being resolved from long

My complaint is pending since long at Bridgestone wherein with the first complaint[protected] the Bridgestone Team took it wrongly & mentioned the reason of complaint as cut in the crown & submitted a wrong report to me (report attached). Post receiving the claim summary I raised a fresh complaint (3652417 on 20th Jan 2024) to counter the wrong claim summary stating the correct issue of Bulge in Tyre side wall. Now I am continously requesting the Bridgestone team by calling customer care, writing email to the Grievence officer & also calling & messaging the Technical support team but there is no update on my complaint. The Tye was sold to me with an assurance o[censored]nconditional warranty but I am not getting any support.

If the things donot resolve or I don't get any satisfactory solution to my complaint than I have no other option than reaching to the Consumer Court.