Brihanmumbai Electricity Supply & Transport Undertaking [Best] — worst services of best depo

Address:

Mumbai City, Maharashtra

I had given money for a pass of 1month on 8th August in Maheswari depo (Matunga). They told me I'll get my pass on 18th August but today is 20th August and they are saying " I will not get pass now because it's not ready it will take more 10days".
Then it means I will get my pass after 20days then what's use of that pass, I just needed only for 1month after getting 1month late pass that is useless.
I m requesting please do your work properly. Because of BEST bad service we people get in trouble.