Almost lost my flight from turkey cause the team on the group it’s not trained according to new regulations to get back to UK. they didn’t had a clue that anybody with settled or pre settled status only needs the document the they use to register to get in back to the country. And it’s a shame that when asked to see the regulations they just said “no! I don’t need to read anything you can’t fly back” after 30min they ended calling somebody that told them the regulations. I ask my self how many people will pass thru the same and how many lost their flights because you don’t train your staff. awful customer service and support.
PS: this all happened on turkey airport, and also Their English level is very low for someday that work on an international airport. Was this information helpful? | 
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