Burdwan University — poor management system

This is highly disappionted to inform you that i, janarddan dutta submitted all necessary documents for collect my duplicate marksheets (B a[protected] on 19-dec-2017. After 9 months yet not receiving. Yesterday when i went to university to know about the details then saw till now it's not reday to printed. It was folded into a file from the begining. Really it's a very shameful when the heard the exact reason behind it. Responsible sir told that due to shortage manpower it's not possible to reday with in 9 months.
So please take the necessary step to deliver the marksheet within 15 days otherwise i forward the complaint higher authority.
Thanking you