Busindia — Money debited but ticket not booked

Sir/mam,
I have made an online booking for seat no.26 in prtc bus for 19/5/2023 5:29 am bus from pondicherry to mahe.

But, when i paid through my Google pay, suddenly, the page not working error popped up and money was already debited from my account. I neither received ticket booking confirmation, nor my money back. I also don't know if the ticket has been booked.
My contact details as filled in online booking:

Name : Reena K
Mail id: [protected]@gmail.com

I kindly request you to look into this issue at the earliest .