Passport Office Ludhiana Complaints & Reviews

Hi, i am pooja. I have applied my passport on 21february 2017. And varified my documents. 27 february 2017 at passport sewa office ludihana. But now till days my passport process is pending and not any kind of progress my passport application. I kindly request to you please resolve my problem as soon as possible.
Thanks
Pooja
[protected]
Pooja
File no. Ch[protected]
Dob. 01/05/1976...

Sir /mam i have filled a online passport form from passport seva website and i have done online payment through debit card and after that it was showing payment not paid and then i wait for 2 more days but it was showing payment not done. i request you to please do fast to refund my money so that i can continue with my passport process.

application Reference number 17-[protected]
debit card 607xx4672
POS[protected]br...