Smartr Logistics
1
Submit a Complaint
13
COMPLAINTS

Smartr Logistics Complaints & Reviews

V
Vis_mis001
from Gurugram, Haryana
Aug 23, 2023
Report
Copy

My shipment went missing and false updates

Address:605, Atrium-2, Andheri Kurla Rd, Chakala, Andheri East, Mumbai, Maharashtra 400059, India
Website:www.Smartr.in

I wanted to complaint that I have been getting an update that my shipment is out for delivery from the last 3 days but it has not been delivered so far. Pooja Dutt and her team has been making false claims that the package will be delivered today at any cost and this is happening from
The last three days. They updated their status on 22nd Aug at 9 in the morning that they will not be able to deliver today because of time constraints....
Helpful
4 other people found this review helpful
4 found this helpful
Write a comment
Report
Copy
S
sumangoud88
Aug 1, 2023
Report
Copy

Delivery agent issue

I got a call from delivery agent and iam clearly mentioned my address but he was gone some where else which is around 500 meters distance and he was asking to come his place for receiving my order. I literally shocked with his behaviour..i dont know where my product was…...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
N
Nirvan Vardhan
Jul 2, 2023
Report
Copy

Mivi Dupods F40

Address:605, Atrium-2, Andheri Kurla Rd, Chakala, Andheri East, Mumbai, Maharashtra 400059, India
Website:smartr.in

I am trying to call their customer service since morning but everytime call ends.
My courier was out for delivery but didn't came and when I track my product on their website it shows incomplete address or incorrect cannot be delivered. So what should I do now?...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rocky A S
May 31, 2023
Jul 3, 2023
This thread was updated on Jul 3, 2023
Report
Copy

Delivered the parcel to wrong area... wrong person

Address:605, Atrium-2, Andheri Kurla Rd, Chakala, Andheri East, Mumbai, Maharashtra 400059, India
Website:smartr.in

Ordered a couple of pouches from a manufacturer to BTM Layout 4 stage in Bangalore on 11 May 2023, they mentioned it'll take 3-5 days to deliver it through Smartr Logistics and emailed me a tracking number. When i checked after 5 days, it showed that its already delivered in 2 days on https://smartr.in/. Now the manufacturer says its Smartr Logistics has already delivered the parcel to some guy called Naveen in JP Nagar i.e. Bangalore and...
+1 photos
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy
C
Chinmayvasudeva
from Noida, Uttar Pradesh
Apr 28, 2023
Report
Copy

Delivery agent marked product as refused.

Address:605, Atrium-2, Andheri Kurla Rd, Chakala, Andheri East, Mumbai, Maharashtra 400059, India
Website:smartr.in

I ordered from smoke house india yesterday and my product was to be delivered by Smartr Logistics. The rider did not come to the location and marked the order as refused by the customer. I want a serious action to be taken for the rider of my delivery and on the delivery agency. AWB: XSE12645713...
+2 photos
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
D
diljidenny1811
from Mysore, Karnataka
Feb 15, 2023
Jul 3, 2023
This thread was updated on Jul 3, 2023
Report
Copy

Order has not received from past 3 days

Address:Sterling Center, Ground Floor, Andheri - Kurla Rd, Andheri East, Mumbai, Maharashtra 400093
Website:smartr.in

I’ve been calling them continuously day by day they are not taking actions or providing them. My product has not reached as it has shown out for delivery two days back. This smartr logistics is fraud.. they are cheating on people...
Helpful
4 other people found this review helpful
4 found this helpful
1 Comment
Report
Copy
M
manmeet50
from ludhiana, Punjab
Dec 15, 2022
Report
Copy

Didnt get courier till now

Address:96-b shastri nagar ludhiana

I am not able to get my courier from 3-4 days while its showing the courier reached in city but its not delivered till now and there's no contact number to whom we can connect # worsted...
+1 photos
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
V
Vinodini Shivakumar
Nov 12, 2022
Report
Copy

XSE74438210 order still not delivered

Two days before I got a message like out for delivery. Still now I haven't received it.
I have raised many complaints but still they didn't take action...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
V
Vinodini Shivakumar
Nov 12, 2022
Report
Copy

Order still not delivered

My tracking number is XSE74438210.
Two days before it showed me out for delivery.
Still the order has not been delivered to me.
I have raised many complaints but no action was taken....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
pri_12
Nov 8, 2022
Report
Copy

Order delivered at wrong location

Website:smartr.in/home.html

Complain against Smartr logistics.

My order is XSE42604295 not delivered to me and it is showing deliverd. Also I did not receive any call before delivery and when I am trying to connect, number is not valid and in mail they are claiming it got delivered by Smartr logistics. Attached Screenshot for your reference.Delivery location is nagvara (560045) and they have delivered to trinity. Please take appropriate action against...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
U
ummer shariff
Sep 29, 2022
Report
Copy

Fake courier company

Address:Bogadi
Website:www.reflexgo.myshopify.com

This courier company is working with all fraud companies, once they deliver the fake product they won’t respond nor they come to collect the product. Not even proper mobile number is mentioned on the package. They don’t have proper address on google...
Helpful
5 other people found this review helpful
5 found this helpful
Write a comment
Report
Copy
R
rajani somanathan
Aug 5, 2022
Report
Copy

Not received product yet

I d ordered product wt tracking id XSE24399631. The tracking id shows it reached bangalore on 30/7/22.There is no further update after that. I have not received my product yet. It is for gifting purpose. I need it today itsel[censored]rgently....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
O
Omika Upadhyay
from Dehradun, Uttarakhand
Apr 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fraud company

Website:www.smartr.in/home.html

This company is working with a fraud company named snikefits and they are not taking back the orders.
My bar code number- XSE[protected]...
Helpful
4 other people found this review helpful
4 found this helpful
Write a comment
Report
Copy

Smartr Logistics Recent Comments