Byju's — app based video learning for std 5th to 8th

Address:

Bangalore, Karnataka

Sir,
I had purchased byjus the learning app for my two kids on 27/2/19. Receipt notnl[protected]. Two sd cards were delivered to me. We changed school of our kid so we have decide not to go in for byjus app. Hence i cancelled my subscription within 15 days of delivery of the sd cards. Even though the executive ruchi dinghra accepted that i have cancelled within time as mentioned by their terms of cancellation i have not received any refund of the 4800/- initial payment, also they have deducted one more instalment of 3600/-from my bank. Also when i contacted them as to why they are not giving me refund they told me that we tried contacting you but you did not answer the calls. Its plain impossible that for 15 day a person will not pickup calls. Also there is no need to call as i have e mailed them my cancellation. These guys are promise of refund but when you ask for refund they will not give you refund as per their terms.