Byju's — refunds not made

Byju's — refunds not made

S Sanjeevani Kumawat from Banswara, Rajasthan

I told the mentor to cancel the product within 15 days but he did not go along the process. The councellor fooled me by saying that he have filed an application for the cancellation of the product but he did not. I was not told about the email cancellation process by the councellor and now when i am askin them to cancel they are saying refunds can't be done. The councellor "saket singh" has blocked my phone no. Since last two days. I need the money to be refunded please Was this information helpful? No (0) Yes (0)
BYJU's customer support has been notified about the posted complaint.
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Comments

Yadav Dpak

from Chennai, Tamil Nadu

I have opted Byjush learning course for m son in 4rth class - Saksham, but after using it we realized it is not useful for him and device is also not suitable for read and understand, as it is very basic and small tab . So requested for cancellations through email 30.11.19 and tele call on[protected].12.19, within the trail period of 15 days before that also I had feedback and complaint to mentor and customer but they keep on telling they will arrange call etc. Tab was received in 17.11.19.

till now no body have contacted to completed the process or guide further for refund.
please convey them to process fast and resolve this complaint

Regards
Deepak Yadav
[protected]