Canara Bank — Money not refunded

Address:	Hooghly, West Bengal, 712311
Website:	www.canarabank.in

I have booked a product on amazon.in and paid the amount through the canara bank debit card. it was happened in 1st april 2017. on 3rd april 2017 i have canceled the item and refund my money. but after waiting 2-3 days i found that the money is not reflected in my account. so, i contacted amazon they are claiming that they have sent the money it is something occured from the bank's side that is why the money is not refleced in my a/c. as it may take 3-5 business days so i waited for the deadline. but right now 7 days passed no money is transfered in my a/c. i have received a letter from the amazon's side which is confirming that they have refunded the money. that letter is as follows:-

Hello,

Your refund of Rs.305 has been processed successfully on[protected]. The amount should reflect in your account by[protected].

The Authorization Code (Refund Reference Number) for the transaction is[protected].

In case you do not receive the refund within 5 business days, please contact your bank’s customer care and mention the above Authorization Code (Refund Reference Number). Please remember that you will have to call your bank’s customer care center and not visit the branch for this query.

Some nationalized banks may take more time than usual to credit the refund. If your bank is unable to locate the refund with the authorization code provided, please dispute the transaction as 'refund not processed'. On disputing the transaction, the bank will see a pending refund and will follow the path back to our payment processor to locate the refund.

Hope this helps. Thank you for choosing Amazon.

I WANT THAT THE CANARA BANK AUTHORITY SHOULD TAKE THIS MATTER SERIOUSLY AND REFUND MY MONEY AS SOON AS POSSIBLE.