[Resolved]  Canon Indian Pvt. Ltd. — Canon PIXMA E510 Complaints

Address:

New Delhi, Delhi

Canon E510 All-in-one Printer: "Avoid PIXMA E510 from Canon India" I purchased this Canon PIXMA E510 printer from a dealer in Delhi as he convinced me that this is by far better than the HP models in this range. (Let me disclose here, this is the first time I am purchasing a Canon, as I was an HP loyalist from last 10 years). The printer ran for initial few days but then started giving problems. I contacted the customer care of Canon which promised an 8 hours turnaround (which never materialized, but anyways that is not the broad point here) and sent an executive to check the same. The engineer came and said that the printer is not able to recognize the black cartridge and said that he can't tell me with an assurance that this is a cartridge problem as he didn't had a testing cartridge handy, but helplessly said that only option is to purchase a new refill worth 750 rupees. I was shocked as I just printed a mere 15-20 pages with this brand new printer of Canon PIXMA E510. I contacted their customer care and service center which says Canon India DOES not offer any warranty for cartridges and said even if in case you buy an all new cartridge you will be on your own if they are delivered defective. That was shocking. Well, to me this was my first and last purchase of a Canon India product and will advise that though HP might be little expensive but it is worth it.