[Resolved]  Kropex India Ltd, Chevrolet Dealers — Serious Complaint against Kropex India Ltd

Address:

Bangalore, Karnataka

My name is Srikanth, I bought Chevrolet Beat at Kropex in Dec 2011, Vehicle Number KA02 MF 9874.
I was totally happy and convinced by the promises made by the sales guy and decided to buy the Car at Kropex though I had a very good deal with Trident Chevrolet.

Everything went well for few weeks, but I noticed there was big problem with my car windshield (Mist formation) when it rains. The mist used to never clear from outside of windshield even after trying all the options with AC, Wiper etc.. advised by the service guys. One day I and my wife were stuck near Residency Road around 10 PM because of the same problem and we almost missed a major accident. I stopped the Car and immediately, called 24/7 Breakdown service at Kropex, the guy said that he will come in one hour ( he was totally drunk). We waited for more than 2 hours and again called back and he never picked the call after that, we were literally on the road for the whole night waiting for the breakdown service engineer.
After few days I had been to Kropex for servicing and reported the same thing to the Service Manager, Ramesh Raja. He and the service guys also noticed that there was a problem with the Car windshield, they took photographs and said they will contact GM and replace in just few weeks and he said that they have done some AC settings also and I need not worry, I said I can't take the car until the problem is solved as I wouldn't want to take any more risks. But he said nothing will happen and he will call me back in a weeks time. After that I never got a call from him. I have emailed, called many a times but never got the response from Kropex.


With in few weeks, when it rained I had the similar problem and met with a minor accident resulting a small dent on the left door of my car (In fact missed a major accident again) . Today I've been to Kropex again for my next service and spoke to the customer relations manager, Service Advisor and asked them to fix the dent as it was caused due to the windshield problem and was not my mistake at all.

No one gave me the explanation why they never responded to my emails and calls, neither they responded well today and were trying to just escape from me. They made us wait for almost 4 hours and said they can't do anything as their service manager Ramesh Raja quit the job.
They asked me to escalate this issue to the VP Operations, Shubhalaxmi P Alva. I have sent a mail and explained everything, neither she responded to my emails.
I have never seen such a worst showroom in the world, they never care about customers including the Vice President.

I sincerely request you to look in to this and take an immediate action against Kropex Chevrolet.
Please let me know if any more details are required from my side, I have all the emails as well with me.

Thank you,
Srikanth K
Mail ID: [protected]@gmail.com