Carrier Airconditioning & Refrigeration / Carrierindia.com — Leaked gas within a year

Dear sir
I had purchased a carrier ac in jun'20
After that on july'20 onwards the gas was leaked and was filled by the technician while free service.

Today again at free services it came to know that gas is leaked again, and after checking technician claimed it is because of outdoor unit, as somehow monkeys or anyone has disturbed the vote.

If this time leakage is because of disturbance, than why gas was filled on July .

And what is the mean of free service at first year..

Pls sens all the service feedback form attached with reply of this mail.

Regards
Ashish