Carrier Airconditioning & Refrigeration / Carrierindia.com — Regarding worst service

Address:	237, near khera mandir , baltana , distt Mohali , punjab
Website:	carriermidea.com

Dear Sir/Mam,

We installed a window air conditioner(1.5 ton) 4.5 years ago from a reputed company named carrier but having a few problems with it since two years. We called for the service but it has been neglected, we also paid around 4000 bucks but still have'nt seen any results instead its conditioning is even worse instead its just working like a ceiling fan. We are extremely furious with customer satisfaction provided by your company. Its been five to six days the ac still has not been repaired. We are facing the hot summer and the air conditioner is not working.

In the first place they told us that the ac would be repaired with only a single seasonal service, then they told us that there is a problem with leakage and the compressor gas has to be refilled. They took the ac to their service department for and repairing delivered us the product without any final testing. Now they they are telling us to replace the cooling coil which costs around 6000 bucks. In total they made me spend 4000 rs earlier and now pushing me to edge to buy a new part worth 6000rs. For a person like me from a middle class background its really disturbing to spend almost half the amount of the product itself on repairing and maintaining it. I am not able to afford such expenditure after such a shirt duration of time, infact the company guarantees its products quality for atleast a decade.

We would be highly obliged if you take any actions against the service department of our locality, i.e. baltana (pin 140604 ) distt.mohali, punjab. earlier our AC was in running condition with less chilling, but now its compressor is not working and stopped totally. we are contacting your service office but they are not responding at all.

pls look into the the matter on immediate basis. R.L.Goel M [protected]