I want Carrier to replace my AC as your technicians have broken it down and now they are just not ready to come and fix it, its been more than 3 weeks now I am chasing them with minim or no response.
Complain no[protected] /[protected]
I had opened an ticket with Carries on 4th March with my AC not working and technical did visit the my house in the late evening and after hour of two of inspection they said my outdoor unit PCB has gone bad and that needs to be taken to the service centre for further inspection, in the process of removing my both In-door and Out-door PCB they broke the AC pipe and the entire gas leak happened.
4th March : Complain no[protected] Technical visited took the PCB and broke by AC pipe and gas leak. (MD Rahber Alam – [protected])
5th March: technical called up and said that the outdoor PCB was bad and that needs to be replaced and that would cost me 12500/- (PH: [protected])
I called up one of my known carrier dealer and he said he would arrange the PCB and the technician can return the old PCB and when the new one arrives they can come and install it, I informed the same to the technical and he agreed to send the old PCB.
6th March: I called the technician for the old PCB he said he will send it. (PH: [protected])
7th March: 6th march: I called the technician for the old PCB he said he will send it. (PH: [protected])
8th March: I had to call the Carrier customer care and got in touch with someone from the escalation team, I explained the situation and they said they would help.
I got back the old PCB on the 8th EOD.
18th March: I got the new PCB.
20th March – I called the technician for the installation, and he said he would come (Its been 3 weeks no one has turned up) (PH: [protected])
27Th March – Complain no[protected] I called up the Carrier customer care and got in touch with the escalation team and they assured me that they will get the AC problem fixed by evening and they also said that it was cost me 600/- which I was ok to pay. (Its been 2 weeks since then no one has fixed this problem) (Mohammed Fasiuddin – [protected])
5th April: I called the carrier customer care again to follow up and they said they are looking in to the matter and they will arrange for a call back which I have not received it till date. (Shaikh Yaseen – [protected])
10th April – I am still waiting for the technician to fix the AC which he had broken.
I need a New AC for all the mental harassment my family an I am going through because of the technician
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