Carrier Midea India — Carrier split ac

Lovelesh1985

from Agra, Uttar Pradesh

Mar 19, 2022

Address:

Street no. 1 shyam vihar colony naraich

I have purchased a split ac in 2019 and in 2021 this ac stop working due to some fault anyways my wife called customer care for the service. This guy came and spend many days and stop visiting and attend the fault and then after i came home i called them again and finally this service engineer stop attending my calls and not even responding my queries this is very disappointing about their customer service and mentally tortured by their poor service kindly do the needful and get it done.

Thanks

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Carrier Midea India customer support has been notified about the posted complaint.

Mar 19, 2022

Updated by Lovelesh1985 During the visit in my absense they chargee around 2500rs and said that the leakage of the gas is the root cause of the problem but after doing it the system was inoperative so again they said the problem could be with compressor or with the pcb i had words with of one of the service engineer he promised me that he will solve the problem but suddenly they took sign from my wife as i wasnot home my wife and parents was not able to understand the situtaion and this service engineer manipulated and took money from them. Every single day a new guy was coming for whole week to attend the trouble and no one was able to rectified it and my parents fed up telling him the issues from the begining but somehow they told everyone the same problem but none of them resolve the issue and stop coming home. So after i came home i filed a fresh complainy in carrier customer care and then again new guy came and said that he attended this issues before and there were some trouble with outdoor unit i said but it is not working anyways kindly make it operational he just open the box and closed it and left the place just saying that he will get it done and dint turn back i dont know why carrier guys are so careless i am just worried if i have done a mistaken after buying it's product i dont know what to do as i am using the same room where this ac is fitted and not able to sleep properly. I have just wasted my 42k + 2.5k and mental peace after buying this product.

Lovelesh johri
Agra