| Address: | 12/42 Geeta colony, Delhi 110031 |
I purchased my carrier AC on 28th jun 2021 and called for free services as it was less than a year. Firstly they didnt respond and then after complaining, executive called us for coming in the morning, afternoon and evening but didn't came since two days but after again complaining, young guy came who didn't have his ID card and also was not in any uniform.He was from third party agent send by the company. We refused for the service and again complaint. Then after having word with Sangeet Gopan, area service manager east and south delhi on 16 th March at 7pm, he again scheduled our service for 17 th mar 2022 around 11-12 in the morning. Just after half an hour after having a word with Sangeet I went for my meeting in my room and 2 guys came into my house and my kids was alone in the first room which was drawing room and they forcefully entered my premises and having an inappropriate language with my 6 year old son and my another son who was just 2 years was sleeping and woke up while these 2 servicing guy from carrier was putting down my AC for servicing. My son was constantly telling him not to do the service and not pulling our sofa for pulling down the AC ..these two guys without anybody's consent did the service or didn't ..not sure..and was very rude and using inappropriate language over doing the service right now since they was having orders from Pavan there supervisor..when I came from my meeting after half an HR from different room I saw these 2 servicing guys was sitting in my drawing room pulling there legs up on table and chit chatting..they said AC is done..they also changed one part of my AC which is Capacitor of a new AC which was in warranty without telling me. This really scary, pathetic and disgusting exp I had with my carrier AC ...it's since 3 days I have not got any action from carrier india..after a day I realised that my gold chain which was inside the drawer also got missing..these people fraud pathetic and does not have any sense talking to customer..pls people don't buy carrier AC as u might end up loosing ur things and pathetic services by them..will tell my corporate friends if not action
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