Hi Team,
I purchased a 1.5 ton inverter ac for my home from Mallika furniture Tiruvarur and it was working fine for some period. But we were started facing cooling problem for more than six months and ice cubes were coming from indoor unit. Raised multiple complaints about this in warranty period. But none of the engineers found the issue that issue caused due to gas leakage in the copper pipeline.
I would like to inform you about installation that this issue is caused due to wrong installation. The copper pipeline from outdoor unit to indoor unit joint were placed inside the wall and could not see the joint and test the leakage by the engineers, so none of the engineers noticed this issue.
I would like to mention about free servicing that the engineers came in morning 5.30am usually for service and clean the filter for just process and said all looks good and left the place. This might be solved in warranty period alone if they found the issue properly.
My family circle we are using 6(1.5 ton) carrier ac's due to best quality and service which we are receiving except this issue. We are looking for action on this and need service with free of cost(as per one year free service contract). Please arrange senior level engineer and verify the same and looking for permanent solution on this.
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Regards
N.Senthil Was this information helpful? | 
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