Carrier Midea India — Washing Machine Midea Spare not delivered till moment

Its been 2.5 months since we raised a issue and spares were ordered for a brand new machine purchased end of Oct 2022. We have no response from anyone despite calls and messages to Midea Service Center in Ernakulam, Kerala. Mr Irfan who is supposed to be in charge of dept doesnt have an answer or courtesy to respond to our woes. The spares that were ordered were the wrong one and again had to be reordered, Joby, the technician said. With 7 members at home and loads of clothes haveing to be washed by hand is not fun. Lack of service is appalling and we need a proper response and solution to our problem ASAP. I feel pathethic that companies as big as these are allowed to get away with such complacent attitudes. Lack of leadership is what can be said. We need a resolution to this issue. That's all.