[Resolved]  Renault India Pvt. Ltd., Gen Next Motors Limited. Andheri (West) Mumbai – 400 053 — Negligence about Service

Address:

Mumbai City, Maharashtra

I wrote mail to customer service department of Renault company containing problems which I faced while buying & after sales of car. All details of same as mentioned below. Still no one yet contacted me for solution on problems either from showroom or company executives.

Mail details as follows:

Kind Attention ,
I Mr. Sandesh Vijay Ghorpade bought Renault Duster RXZ 110 PS vehicle from Gen -Next Motors, Andheri, Mumbai, Maharashtra, India on Day 7th January 2013.

I Already own Volkswagen Polo & Skoda Laura vehicles for which I'm really Satisfied with Before & After sales company services & policies.

But About RENAULT , Starting from booking of vehicle day till toady I'm very dissatisfied & disappointed with overall service. It is of very poor quality & unexpected from Brand name Renault.

I'm just listing out points where I suffered a lot, kindly go through it & take appropriate action on same.
1. No proper explanation about vehicle neither technically nor accessories not even about comfort ness when I firstly visited showroom.
2. Surprisingly I waited almost 15 minutes to get attended from showroom sales executive when I went for booking of vehicle.
3. At time of booking only I clearly mentioned need vehicle delivery on 7th of January 2013, I got confirming commitments also regarding same. But still I really got frustrated to get delivery on committed date. Not a single executive were keeping follow ups , updates with me from booking day till delivery day. I only was trying really hard to get update about delivery of my booked vehicle.
4. Two days prior before delivery date I confirmed twice with showroom sales manager for delivery time which he committed & scheduled on 1800 hrs, on 7/1/2013 with only a single accessory fitting as per our requirement i.e. mirror signal lamp. Still on delivery day morning 1100 hrs sales executive calls up saying will not able to give delivery today you take on tomorrow giving some nonsense excuses.
Finally when I pressurize they given delivery on same day evening but without fitting required SINGLE accessory. I already paid accessory charge with vehicle payment in advance only, still this was situation.
5. Later on Accessory manager committed to send executive to get accessory fittings done at my residential address on Sunday 13/1/2013. Till date no one came for same, not even single executive contacted to update about it.
6. At time of delivery about documentation of vehicle a single file also was not offered to keep so much Important documents properly by sales executive.
7. On delivery day we were waiting in showroom for at least 30 minutes unattended by any of executive not even asked for ' A GLASS OF WATER'.

AT LAST I'm VERY MUCH AFRAID ABOUT AFTER SALES SERVICE OF YOUR COMPANY AS I GOT SO MUCH SPECIAL SERVICE BEFORE SALES i.e.DELIVERY OF MY VEHICLE.

I WOULD LIKE TO MENTION THAT EVEN IN VEGETABLE MARKET YOU GET MUCH BETTER SERVICE WHERE YOU ARE NOT SPENDING MORE THAN RUPEES 500 , HERE I PURCHASED A VEHICLE OF COST RUPEES 14,00,000 & THIS WERE ALL GREAT SERVICES I GOT OFFERED BY YOUR COMPANY EXECUTIVES.

REALLY NEED TO THINK ON IT.

Expecting a kind & swift positive response from your COMPANY MANAGEMENT. Also waiting for A SINGLE ACCESSORY FITTING INSTALMENT for which you already taken money from me.

Thanking You,
Mr. Sandesh Vijay Ghorpade.
Proprietor,
M/S SAHARA INTERIOR.

Mumbai, Maharashtra, INDIA.