Cars24 Services — Loan payment not done to the bank

I had sold my suzuki baleno UP78FX9389 in the month of april 2023, i had handed the car on[protected] and got the part payment in my account. I was told that the loan amount will be pid to HDFC bank directly as CARS24 had got tie up with HDFC bank and i need not to do anything now, i was told that loan amount will be paid through IMPS to HDFC bank.
On[protected] i got a message from CARS24 that the loan amount had been paid to my loan account but on[protected] i got a call from CARS24 that the DD had been made and it had to be submitted with the bank, i was out of the town at that time and DD then had gone back to the CARS24 headoffice Gurgaon.
Its been more than a month now since i had sold my car but the loan amount had not been paid to HDFC and i am getting frequent calls from HDFC bank for EMI payment for the month of May 2023. I had been charges for bouncing and late charges as well
Today i had paid the EMI also despite of the fact that i do not have my car with me.
I went to HDFC bank also in kanpur krishna tower but there i had been told that nobody had shown up from CARS24 with the DD which i had been told that executive from CARS24 had visited for submitting the DD.
I had borne bouncing charges in my saving account as well due to ECS bouncing.
For the last 4 years none of my ECS for car loan had bounced but because of the negligence of CARS24 my emi got bounced in the month of May.
Who is responsible for all this??
This is the worst and pathetic service shown by cars24 which is not desirable.
I want all the extra charges and interest which i had paid to be paid back to me from CARS24 and close the loan ASAP.
Mr. Vikram Chopra please see how your company is working

Frustrated customer of yours
Mohd Faizan Riyaz Ansari