Cars24 Services — RC transfer and HP removal not done

I sold my car on 16 October 2020 at Gurgaon Sector 14 MG road. I paid money for removal of HP with NOC however HP is still showing under my name. Could please confirm when HP removal will be done and also please confirm when RC will be transferred to the buyer.
I sent several emails to customer care but I hardly get any response.

My details
Appointment ID- [protected]
Ajay Kumar
Car Sold- Renault Kwid
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