[Resolved]  Cars24 Services — selling car

Address:	500081
Website:	cars24.com

1) I had agreed to sell my car Ford Ikon 'AP-26-AX-6605' at 64000/- in the Jubilee hills branch in the month of March 2018

2) I had opted for regular payment (non instant), never agreed upon instant payment and always insisted on non-instant payment at every meeting with executive as well.

3) I received a token of 1 rupee on 29th march 2018

4) I received my 1st payment about a week later(passive payment) after handing over my car between 2-5th April 2018.

An amount 42999/- was received on 12th April 2018.
(Was expecting 43999 as 20k is with held for not giving RC as told by in branch executive)

5) I received the remainder payment a week later after handing over my RC as a I was in process of a duplicate. 2nd May[protected]/-

6) I was expecting a deduction of 1000 rupees only for the RC duplicate cost as agreed with the executive offline.

Received 42999+18500+1=61500/-

Expected amount 64000(agreed price instant payment and always opted for non-instant payment) -1000(RC duplicate cost as mentioned by in house exec)
=63000/-

Difference[protected]=1500/-

I notice a discrepancy of Rs. 1500/- here please take a look and process the remainder amount as required.

Thanks and regards,
Navroz Charania

Have been doing a lot of follow up almost every week.
No response.
Gmail - Regarding issue in payment clearance
https://mail.google.com/mail/u/0/?ui=2&ik=60c...
navroz charania
Regarding issue in payment clearance
11 messages
navroz charania
To: [protected]@cars24.com
Mon, May 21, 2018 at 9:56 AM
Hello Care Person,
I Navroz Charania am writting this letter as I have a complaint regarding the payment cleared by Cars24
to me for my recent transaction of selling car to cars24. Please read the details as below:
1) I had agreed to sell my car Ford Ikon 'AP-26-AX-6605' at 64000/- in the Jubilee hills branch in the
month of March 2018
2) I had opted for regular payment (non instant), never agreed upon instant payment and always
insisted on non-instant payment at every meeting with executive
3) I received a token of 1 rupee on 29th march 2018
4) I received my 1st payment about a week later(passive payment) after handing over my car between
2-5th April 2018.
An amount 42999/- was received on 12th April 2018.
(Was expecting 43999 as 20k is with held for not giving RC as told by in branch executive)
5) I received the remainder payment a week later after handing over my RC as a I was in process of a
duplicate. 2nd May[protected]/-
6) I was expecting a deduction of 1000 rupees only for the RC duplicate cost as agreed with the executive
offline.
Received 42999+18500+1=61500/-
Expected amount 64000(agreed price instant payment and always opted for non-instant payment)
-1000(RC duplicate cost as mentioned by in house exec)
=63000/-
Difference[protected]=1500/-
I notice a discrepancy of Rs. 1500/- here please take a look and process the remainder amount as
required.
Thanks and regards,
Navroz Charania
Reachable on +91 [protected]
Cars24 Support
To: navroz charania
Mon, May 21, 2018 at 6:36 PM
Dear Mr. Charania,
Thank you for writing to Cars24
1 of 5
27/07/18, 10:34 PMGmail - Regarding issue in payment clearance
https://mail.google.com/mail/u/0/?ui=2&ik=60c...
We would like to express our deepest regret for the inconvenience caused due to delay in response. We
would require some more time in order to resolve your case.
We will get back to you as soon as possible on the same.We hope this experience will not dilute our
relationship and that you will allow us to rebuild your confidence in us.
Please contact us via phone at[protected] or write back to us for any further assistance.
Happy to help,
Team Cars24
Contact
Cars24 Helpline number
E-mail
Website
:[protected] AM to 7 PM Monday to Sunday)
: [protected]@cars24.com
: www.cars24.com
Registered Office
Cars24 Services Pvt Ltd, Plot No-120, Industrial Area, Sector-44, Gurgaon 122002
Cheers,
Team Cars24.com
[Quoted text hidden]
The information and/or contents contained in this email and any attachments thereto are intended for the
sole and exclusive use and purpose of the intended addressee(s) and any form of access to the same by
anyone else is prohibited and/or unauthorized. The email may contain proprietary, confidential or
privileged communication and data or information relating to Cars24 Services Private Limited including for
its Parent Company and/or affiliates and subsidiaries. If you are not the intended recipient(s) of this email
then please notify the sender by telephone, fax or return email and delete this communication and any
attachments thereto immediately from your computer. Any unauthorized dissemination, sharing,
distribution or copying of this email communication and the attachments thereto (in whole or in part), in
any manner whatsoever, is strictly prohibited and Cars24 Services Private Limited reserves the right to
initiate appropriate legal action in lieu of the same upon knowledge. The recipient acknowledges that the
emails are susceptible to alteration and their integrity cannot be guaranteed and that Cars24 Services
Private Limited does not guarantee that any email is virus free and accept no liability for any damage
caused by any virus transmitted by this email.
https://youtu.be/kajV7jX1Fus
navroz charania
To: Cars24 Support
Mon, May 28, 2018 at 12:32 PM
Dear Cars24,
Thanks for the response.
2 of 5
27/07/18, 10:34 PMGmail - Regarding issue in payment clearance
https://mail.google.com/mail/u/0/?ui=2&ik=60c...
Please do let me know of any updates.
Thanks,
Navroz
[Quoted text hidden]
navroz charania
To: Cars24 Support
Tue, Jun 5, 2018 at 10:54 AM
Hi,
Could I have any updates here?
Thanks,
Navroz
[Quoted text hidden]
Cars24 Support
To: navroz charania
Wed, Jun 6, 2018 at 12:48 PM
Dear Mr. Charania,
Thank you for writing to Cars24.
We are sorry for the inconvenience caused. We have escalated your concern to our department and they
will get back to you as soon as possible.
Please contact us via phone at[protected] or write back to us for any further assistance.
Happy to help,
Team Cars24
Contact
Cars24 Helpline number
E-mail
Website
:[protected] AM to 7 PM Monday to Sunday)
: [protected]@cars24.com
: www.cars24.com
Registered Office
Cars24 Services Pvt Ltd, Plot No-120, Industrial Area, Sector-44, Gurgaon 122002
Cheers,
Team Cars24.com
[Quoted text hidden]
[Quoted text hidden]
navroz charania
To: Cars24 Support
Mon, Jun 18, 2018 at 1:01 PM
Hello,
Could you provide ang updates?
Thanks
Navroz
[Quoted text hidden]
3 of 5
27/07/18, 10:34 PMGmail - Regarding issue in payment clearance
navroz charania
To: Cars24 Support
https://mail.google.com/mail/u/0/?ui=2&ik=60c...
Fri, Jun 22, 2018 at 2:01 PM
Hi, could you share any updates here?
Thanks
Navroz
[Quoted text hidden]
Cars24 Support
To: navroz charania
Fri, Jun 22, 2018 at 3:04 PM
Dear Mr. Charania,
Thank you for writing to Cars24
We would like to express our deepest regret for the inconvenience caused due to delay in response. We
would require some more time in order to resolve your case.
We will get back to you as soon as possible on the same. We hope this experience will not dilute our
relationship and that you will allow us to rebuild your confidence in us.
Please contact us via phone at[protected] or write back to us for any further assistance.
Happy to help,
Team Cars24
Contact
Cars24 Helpline number
E-mail
Website
:[protected] AM to 7 PM Monday to Sunday)
: [protected]@cars24.com
: www.cars24.com
Registered Office
Cars24 Services Pvt Ltd, Plot No-120, Industrial Area, Sector-44, Gurgaon 122002
Cheers,
Team Cars24.com
[Quoted text hidden]
[Quoted text hidden]
navroz charania
To: Cars24 Support
Fri, Jun 22, 2018 at 3:30 PM
Why is it taking such a long time?
[Quoted text hidden]
Cars24 Support
To: navroz charania
Sat, Jun 23, 2018 at 4:46 PM
Dear Mr. Charania,
Thank you for writing to Cars24.
We are sorry for the inconvenience caused. We have escalated your concern to our department and they
will get back to you as soon as possible.
Please contact us via phone at[protected] or write back to us for any further assistance.
4 of 5
27/07/18, 10:34 PMGmail - Regarding issue in payment clearance
https://mail.google.com/mail/u/0/?ui=2&ik=60c...
Happy to help,
Team Cars24
Cheers,
Team Cars24.com
[Quoted text hidden]
[Quoted text hidden]
navroz charania
To: Cars24 Support
Wed, Jul 4, 2018 at 9:38 AM
Hi,
This is the last time I am writing to you.
Please let me know if you are willing to solve it or I shall lodge a consumer complaint.
Regards,
Navroz
Sent from my iPhone
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