Cashkaro.com — Missing cashback even after expected day of credit

Hello

I have already raised complaint against this issue but still not yet resolved that On November 7 2020 made a transaction through cashkaro to purchase a product SUPERSMELLY... Where cashback amount was ₹500 and expected date of credit was 27/12/20...so i did nt raise any complaints against this issue but now I'm unable to register complaint and still i didn't receive my cashback... Help me out and reply me as soon as possible. Below are some details about the product of purchase...

Date of Transaction :[protected]
Retailer details : SUPERSMELLY (perfume)

Order Id : 769644
Order amount : 605.63

Thank you