[Resolved]  Cashkaro.com — my cashkaro cashback is missing

I did transaction on Magzter through Cashkaro.com on 23rd April 2018 at around 10 PM. When I checked back my earnings at cashkaro.com My earning section I didn't see any cashback. So, there was an option named "Missing cashback ticket". Then I clicked on it to submit a ticket, But it says that I have to wait for 72 hours to raise my missing cashback ticket, keep in mind that the retailer in this case Magzter do not entertain any missing cashback after 10 days from the transaction date. So, I waited for 72 hours and proceeded to add a missing cashback ticket, to my surprise it didn't get through. Whenever I would submit my ticket it would always say that there was an error. What do I do?. Transaction amount was 999 rupees. Clearly the company doesn't care about it's customers. Ohh I forgot, I contacted them Via Email stating that I didn't get the cashback, the reply I received was "Please submit the details we would gladly help you". So I provided them with the transaction details and waited, 24 hours later there was another email from them stating that "they are waiting for my response". So again I sent an email now through the reply option. My last email I have submitted was on 29th April 11:25 AM.

The main problem here is the retailer here "Magzter" don't resolve any ticket after 10 days from the date of the transaction. Now I have 3 days left to submit my ticket or else I will lose my cashback which I can not afford. One hand cashkaro missing ticket section doesn't work and in the other hand they are not replying to me through Email. I provided them with all the information they need and if they do not reply to the email I am going to lose my cashback. Because of their negligence they would consume my money and reply me after 10 days when the missing ticket adding window is closed.

I am disgusted by this kind of behaviour, superficially they would act like they care about their customers, But when you require real problem to solve they would fall backward.

Here are my transaction details-
Transaction Date-23th April
Exit Click Time- 22:10:56
Magzter Payment time- Around 22:24
Magzter Receipt No-MGS[protected]
Order Id[protected]
Wallet Txn ID-[protected]
Details of what was purchased- Magzter Gold Membership
Transaction amount-999
Retailer Name- Magzter
Cashkaro registered Email Id- [protected]@gmail.com
Cashkaro Registered Mobile Number- [protected]
Magzter Email Id- [protected]@gmail.com