Cashkaro.com — Payment made but order not placed

I made a Payment through cash karo on Mamaearth website. money was deducted from my bank account but no order was placed on Mamaearth and nothing is visible on cash karo about the Payment. I even gave feedback after the Payment but no Payment was made. I want my money get back. It was made through paytm on july 8, 2021 at 8.32pm of Rs. 455.24under the account of Najmath M. (Protected)@g.mail. com on cash karo. I'am attaching the Payment details also. Please refund my amount.