CEAT — Fixed deposit

My Mother Poornima Mehta have made a two fixed deposit

no. 2092348
Date of deposit : 05/07/2000
Date of Maturity 04/07/2003
amount: 5000

no 2092851
Date of deposit: 18/07/2000
Date of Maturity" 17/07/2003
Amount : 10000

How to redeem these fixed deposit ? Kindly help need for medical emergency