Celkon — More than One month & my A20 has not returned from repair under warranty

Address:

Hyderabad, Andhra Pradesh

IMEI: [protected]
I had a problem with the touch of my A20 and gave it to Vruddhi Enterprises, authorised servcie centre of Celkon at Tarnaka, Hyderabad. They replaced the touch but damaged the panel. At collection time, I told them to replace it as the touch was not fitted properly due to the damage, since then they have been postponing every 2-3 days saying that it will be done very soon on [protected], now its been a month and they say that they have closed down and they say that they have handed my phone over to M/s. S.L.Communication and gave a number [protected] and that number is either switch off or not responding, I am not even sure if they have it. Its more than a month now and i am really frustrated by their behaviour. The customer care doesn't respond properly and disconnects calls without a proper answer. 3 days ago i lodged a complaint on celkon website and still no one has replied regarding the same showing the pathetic service the company has. Since i have a valid receipt, if nothing is done by celkon in these 3 days, I will be forced to take legal action. I request celkon to get everything in place to restore my faith in them else legal consequences follow.

Ahmed Bin Salam
Workshop No: CM[protected]
Mobile no: [protected]