| Website: | www.cheapticket.in |
I had booked two Air India return tickets to Agatti from Bangalore on Nov 22, 2015 from www.cheapticket.in . The date of departure from Bangalore was March 12, 2016 and the date of arrival to Bangalore was March 17, 2015. The booking ID is 89794. The round fare per person costed Rs 5309/- . The base fare per person for a round ticket was listed as Rs 3020/- and taxes 2289/-.
I cancelled the tickets for Feb 9, 2016 and got a refund of Rs 809/- per person.
The cancellation charge of Rs 4500/- is more than the base fare itself! it is 86.7% of the total cost of the ticket. This is when I cancelled the ticket one month before the date of departure.
Upon calling cheapticket.in, I was told that the cancellation charges of the carrier will be applied. The website does not explicitly state the conditions of cancellation of ticket and does not give you a warning either.
I was not properly informed of the cancellation charges. It was not mention anytime during my booking or cancellation. I would like to get a better refund for my cancelled tickets considering I cancelled them a month before. Also such online booking agencies should explicitly inform the consumer of their cancellation policies and be fined for misleading people.
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