[Resolved]  Chitra Personnel Bureau - Drivers Club — Fraud Maid Agency

Address:

Gurgaon, Haryana

I am writing this as a complaint against a maid agency called- Chitra Personnel Bureau also known as Drivers Club. I posted my requirement for Domestic Maid on www.sulekha.com a month back and immediately received a call from Chitra Personnel Bureau ([protected]). The lady executive (Ms. Klpana) assured me that she can provide me with a domestic maid within few days. She asked me to make a payment of Rs. 7000/- immediately through Net Banking in their company account. She also sent me an Invoice bill dated 22.02.2014 from mail id [protected]@gmail.com but on the Invoice bill they mentioned Chitra Personnel Bureau. When I asked why they have 2 names, I was told that because they also provide Drivers. I transferred the amount to their bank account through online payment and after that they stopped responding to my calls. When I threatened them to make consumer complaint against them, then another lady called Ms Arti called me and assured me that since they cannot provide the maid, they are ready to refund the money. Till date I have not received my money back and there is no response from the agency. They are just trying to postpone and I see that they have no intention to refund the amount. I have all the mail exchange, copy of Invoice and their bank account number to which the payment was made. Kindly help me to get the money back and also take action against this agency so that others like me should not get cheated. Also, portals like Sulekha.com should do a thorough check of the vendors before passing the clients phone number to them. I want to also complain against sulekha.com who have put this agency in their panel without due investigation.