Christian Medical College — Horrible experience in Chemotherapy

I am writing to express my deep disappointment and dissatisfaction with the treatment provided to my uncle, who was diagnosed with blood cancer and chronic kidney disease (CKD) and received treatment at CMC, Vellore. Our experience at your esteemed institution has been far from satisfactory, and I feel compelled to bring these concerns to your attention.

My uncle was admitted to CMC, Vellore for almost 20 days, during which we faithfully adhered to the protocols and followed the instructions provided by the medical staff. We arrived at the hospital every day at 8 am and returned home around 7 pm, except on Sundays. Initially, we were informed that we could opt to undergo the chemotherapy treatment in any hospital closer to our home. However, after considering the reputed services provided by CMC, Vellore, we decided to continue the treatment at your facility.

What truly appalled me throughout this ordeal is the lack of consideration and empathy demonstrated by the doctors towards us, despite the fact that we are also working professionals trying to manage our personal and professional responsibilities simultaneously. We made it a point to arrive early in order to secure the first patient token number, but despite our efforts, we were forced to wait the entire day merely to obtain the doctors' signatures. This experience was in stark contrast to our previous experiences at Narayani, where we were impressed by the seamless process and efficient management.

I regret to inform you that due to these recurrent issues and the evident inefficiency in your services, my family and I have decided not to seek any further medical treatments at CMC, Vellore. Additionally, we intend to share our disappointing experience with our acquaintances and within our social circle, which will undoubtedly impact the reputation of the institution. It is my sincere hope that you take this feedback seriously and make the necessary improvements to enhance the efficiency and patient experience within your facility.

I kindly request you to investigate the matter thoroughly and take appropriate action to rectify the issues mentioned. The patient ID for my uncle is 493406P. I trust that you will address our grievances promptly and provide us with a satisfactory resolution. We sincerely hope that no other patient has to endure the same inconvenience and disappointment in the future.