[Resolved]  Cigna TTK Health Insurance — company has been rejected my policy without getting a medical test

Dear sir,

Please refer to my detailed discussion with your executive regarding purchase a new policy and he told me that company will get a medical test after purchasing the policy. After assurance of your executive, i have purchased a new health policy on dated 18.04.18 for sum assured of rs. 250, 000/- and i have also paid the premium of rs. 12, 436/- in respect of aforesaid policy. I have got the policy no. Prohlr[protected].

Yesterday i received an email from your good office that your company is unable to provide with the insurance cover applied in view of pulmonary tuberculosis for mrs bina jain i am surprised showing the mail that without getting any test or medical check-up or any other supporting documents, company has decided itself that co-applicant of policy is stricken by pulmonary tuberculosis.

I request you to please give me the proper reason/ground why my policy has been rejected. I am not satisfy the reason given in your mail.


Thanks & regards,

Satendra jain
[protected]
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May 30, 2018
Complaint marked as Resolved 
Cigna TTK Health Insurance customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2018
Cigna TTK Health Insurance Customer Care's response
Dear Mr. Satendra,
We regret the inconvenience caused, we have escalated your issue to the concerned department. Our team will get in touch with you soon.

Regards,
Team Cigna TTK
Verified Support
Apr 24, 2018
Cigna TTK Health Insurance Customer Care's response
Dear Mr. Satendra,
We believe that your concern has been addressed by our team. For any further query, you can reach out to us.

Regards,
Team Cigna TTK
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