Citrus Pay — Amount of rs 2468.85 deducted four times payment made only once

Address:	Bangalore, Karnataka, 560066
Website:	www.citruspay.com

I tried to make a payment for nios examination fees through citrus.
At the end of the transaction the citrus page showed session expired, and the amount of rs 2468.85 got deducted from my account three times.
So a total of rs 7406.55 was deducted and the transaction was a failure.
Now the citrus customer care is telling they don't have the money and refused to return it.
Date : 21/6/2016
Amount : rs 2468.85 * 3
Total : rs 7406.55