Citrus Pay — Credit/debit card details requested for making refund | |||||
I am requesting for refund of payment Rs.1311.00 to my IOB account as I had made the payment by 'Online Net Banking' via Citrus'for MTS Wifi Mblaze Postpaid No.[protected]. I had sent this complaint yesterday, 18.11.2015. However, Citrus Pay Customer Support called me several times today and are asking for all my credit/debit card details including number, cvv last 4 digits, validity, etc. or user id and password for Online Banking in order to make the refund. I do not understand why do they need these details? Should they not refund the amount as per the bank details already received when they got the payment? The bank always advises not to divulge this information for any reason to anybody. For a failed transaction the payment should automatically get transferred back to the account from which it came. That is what I have experienced through other Payment gateways. Please make the refund payment at the earliest. Was this information helpful? | |||||
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Citrus Payment Solutions customer support has been notified about the posted complaint. | |||||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
With reference to your complaint, please note that, refund for a failed transaction is an automated process. Ideally the refund for a failed transaction paid via Net Banking, reflects in your bank account within 3 working days. Hence please wait as per the time frame and check your account.
In case the amount still does not reflects in your account, please send us the bank statement from the date of transaction till date.
For further assistance on this, please reach us at [protected]@citruspay.com.
Warm regards,
Debs D