[Resolved] Citrus Payment Solutions — money debited from bank account but order not received by zara | |
I was placing an order on zara india online on 24th may 2020 and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction via [protected]@okaxis and money got debited from my account but zara did not received the amount. Transaction id[protected] So zara cancelled the order from their side as it keep pending I haven’t been initiated a refund. Kindly check my concern and give me refund of my money at the earliest. Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved Verified Support May 28, 2020 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 4370.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |
 17 Comments | |
Comments
Hello
I have paid through UPI
Money deducted from bank
But order have not been placed
Still shows pending
And money not yet redounded
What I could do ??
I have paid through UPI
Money deducted from bank
But order have not been placed
Still shows pending
And money not yet redounded
What I could do ??
Citrus Payment Solutions Customer Care's response, Oct 15, 2020
Verified Support
Hi!
Apologies for the inconvenience.
Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
Apologies for the inconvenience.
Request you to share your registered number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
Regards,
Team Citrus
I placed an order on zara india online on 16th December 2020 and had opted for payment via upi.
I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@paytm and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund at the earliest.
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I then did the payment through google pay for which zara had used citrus payment gateway.
I did the transaction via [protected]@paytm and money got debited from my account but zara did not received the amount.
So zara cancelled the order from their side as it keep pending
I haven’t been initiated a refund.
Kindly check my concern and give me refund at the earliest.
Hi
I made a purchase on 26th Dec, 2020 through UPI and Citrus Pay received the payment but it says my order is not confirmed as payment is still pending. Here is the image of the same, I would like a refund at the earliest.
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I made a purchase on 26th Dec, 2020 through UPI and Citrus Pay received the payment but it says my order is not confirmed as payment is still pending. Here is the image of the same, I would like a refund at the earliest.
Citrus Payment Solutions Customer Care's response, Dec 28, 2020
Verified Support
Hi!
Apologies for the inconvenience.
As checked, this is a failed transaction and amount for same has been refunded on 28/12/2020 via RRN 036121878981. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Apologies for the inconvenience.
As checked, this is a failed transaction and amount for same has been refunded on 28/12/2020 via RRN 036121878981. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Hi, I have made an order on[protected] for an item pricing Rs.1880. The amount has been deducted from my account but order is still pending and awaiting for payment.Kindly resolve my issue.
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Hi, I have made an order on[protected] for an item pricing Rs.1880. The amount has been deducted from my account but order is still pending and awaiting for payment.Kindly resolve my issue.
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Hi i have an order of Rs. 3980 in zara online app using google pay. The amount have deducted citrus but still the order is showing pending payment and cancelled . Please do resolve my problem
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Hi
I made a purchase of 2780 (Zara) on 3rd may 2021 through UPI Citrus solution the amount was debited but my order was cancelled.PFA picture, I would like a refund at the earliest. i even spoke with zara customer care executive they told me it will be refunded within 48 hrs but the payment is not yet credited.
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I made a purchase of 2780 (Zara) on 3rd may 2021 through UPI Citrus solution the amount was debited but my order was cancelled.PFA picture, I would like a refund at the earliest. i even spoke with zara customer care executive they told me it will be refunded within 48 hrs but the payment is not yet credited.
Citrus Payment Solutions Customer Care's response, May 8, 2021
Verified Support
Hi,
We regret the inconvenience caused. Your transaction with Citrus ID OL5855627057741708333
processed on 03-05-2021 for Rs. 2780.00 was a failed transaction. The amount has been refunded to your source account on 04-05-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
We regret the inconvenience caused. Your transaction with Citrus ID OL5855627057741708333
processed on 03-05-2021 for Rs. 2780.00 was a failed transaction. The amount has been refunded to your source account on 04-05-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
Hi,
I made a purchase of 2990/- on Zara on 12.06.21 through UPI, the amount was debited but Zara said the payment was pending and I eventually cancelled the order. When will I be receiving my money back?
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I made a purchase of 2990/- on Zara on 12.06.21 through UPI, the amount was debited but Zara said the payment was pending and I eventually cancelled the order. When will I be receiving my money back?
I have made a purchase for zara of rupees 3270 via citrus payment.. on google pay the order shows confirmed but zara has cancelled my order. Can look into this asap!! And this not how it should work !! So many peoples money is stuck and u are taking so long to refund !!
My amount got debited on 9th July for the payment made through gpay but the order has been cancelled by Zara. Please initiate a refund of ₹1, 120.
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Hi
I made a purchase of ₹11, 120 (Zara) on 9th July 2021 through UPI Citrus solution. The amount was debited but my order was cancelled.PFA picture, I would like a refund at the earliest. Please take this as a matter o[censored]tmost concern.
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I made a purchase of ₹11, 120 (Zara) on 9th July 2021 through UPI Citrus solution. The amount was debited but my order was cancelled.PFA picture, I would like a refund at the earliest. Please take this as a matter o[censored]tmost concern.
Citrus Payment Solutions Customer Care's response, Jul 12, 2021
Verified Support
Hi,
We regret the inconvenience caused. Your transaction with Citrus ID OL6466244509093192668 processed on 09-07-2021 for Rs. 11120.00 was a failed transaction. The amount has been refunded to your source account on 12-07-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holidays) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
We regret the inconvenience caused. Your transaction with Citrus ID OL6466244509093192668 processed on 09-07-2021 for Rs. 11120.00 was a failed transaction. The amount has been refunded to your source account on 12-07-2021 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holidays) from the date of refund.
Feel free to write to us if any other information is required.
Regards,
Citrus Support Team
Hi. Like other customers, I have the same issue. I placed an order with Zara and the payment didn’t go through. Can you share why is this happening? And pls refund me.
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Citrus Payment Solutions Customer Care's response, Jul 14, 2021
Verified Support
Hi!
As checked, this is a successful transaction via Citrus transaction Id - OL6454565718440182778 and source transaction Id - UPI7666229125311789733 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team Citrus
As checked, this is a successful transaction via Citrus transaction Id - OL6454565718440182778 and source transaction Id - UPI7666229125311789733 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
Regards,
Team Citrus
Hi i placed an order for zara and the money got deducted but the order is not placed. Please check and let me know asap
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Heyy I have made payment at Zara. Money deducted but my order at Zara got cancelled plz help.
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Citrus Payment Solutions Customer Care's response, Sep 22, 2021
Verified Support
Hi!
Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 22/09/2021 via RRN 126128564788. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 22/09/2021 via RRN 126128564788. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus
Hi
I made a purchase of 5770 (Zara) on 30th june 2022 through UPI Citrus solution the amount was debited but my order was cancelled. I would like a refund at the earliest.
I made a purchase of 5770 (Zara) on 30th june 2022 through UPI Citrus solution the amount was debited but my order was cancelled. I would like a refund at the earliest.
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Deducted Rs. 3080/- on 7th oct.
Zara cancelled the order but didn't receive my amount.
Kindly check
Looking for positive response
Thank you :)
Apologies for the inconvenience.
As checked, this is a failed transaction and amount for same has been refunded on 08/10/2020 via RRN 28119977462. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).
Regards,
Team Citrus