Citrus Payment Solutions — Money deducted order is already cancelled but I still did not get back my money

Address:

New Colony-1

I already file a complaint on 12th Nov 2021, but i still did not get any email or any reply from citrus solutions!! On 12/11/2021 i have ordered from zara and opted to pay via upi through phonepe to citrus solutions pvt ltd the transaction was successful and my money has also been deducted! But my order cannot be processed because the money that i sent has not reach zara and so my order got cancelled!! But i still dis not receive back my money! What kind of company is this! Poor customer service! Please reply or review my complaint as soon as possible and i want back my money !!!