[Resolved] Citrus Payment Solutions — money doesn't refund by citrus pay wallet. | |||||
Hi on 23rd dec.2017, i was doing payment of sol which amount was 3501rs through citrus pay, but my amount goes debited in my sbi bank account which a/c no is - [protected] . My last digit of my sbi debit card is *********9993 rupay card. I complaint to citurs pay they give me ARN NO - 30003180737357159597200 and they told me show this ARN no. to bank, they will help you for that trouble. After i contact to my bank and provided ARN no., they told me we cannot do nothing with this ARN no. Since 4 months they didn't help me, their is not any customer care no. I have all vaild proofs for this amount. DON't try this payment gateway for any transaction. Vishu Bamotra [protected] [protected]@gmail.com Was this information helpful? | |||||
Jun 3, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support May 03, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team May 11, 2018 Updated by vishu mehra I already send all the details since 10 days, but no one is take any action .also i am sending the screenshot of the details send by me.  | |||||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Please share your concern with the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team