Citrus Payment Solutions — Tax amount not credited to GHMC

To
Citrus solutions

My name is sailesh

I have made an payment to pay property tax through GHMC website ..

I have paid an amount of rs 32686 using Google pay and it went through citrus solutions Pty ltd.. and the amount has been debited from my account..
But it still shows the property tax pending in GHMC website..

The transaction details are;

Amount paid: rs 32686
29th April 2020 at 19:15

UPI Transaction I'd :
[protected]

To:
Citrus solutions Pvt ltd

From : axis bank savings account.
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Verified Support
Nov 08, 2021
Citrus Payment Solutions Customer Care's response
Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and merchant transaction Id - M103090361320200429191329 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team Citrus
Nov 08, 2021
Updated by sai agal
Who is the merchant here? it is citrus payment solutions right?
Nov 08, 2021
Updated by sai agal
I did contact GHMC and they confirmed that they did not receive tax amount 32686. Please refund my amount if it is not credited to GHMC
Nov 11, 2021
Updated by sai agal
I did not receive any reply. I will file a case if no reply as my amount is pending for almost 2 years. GHMC confirmed that they did not receive any money so please give clarity on my money
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