Civil Hospital Ahmedabad — regarding gscpt license courier misplaced

I have posted my documents related to gscpt registration for license on 20th march 2020 and has been received at civil hospital asarwa on 23rd march 2020 as shown in tracking details of indian post. I further called in gscpt for the courier confirmation but they’re denying me that parcel has not received yet!! I also have a proof of tracking that parcel has received to civil hospital asarwa on 23rd march 2020. Why you people are lying i don’t know but please it’s a humble request to kindly reply me as soon as possible.
My email id is : [protected]@gmail.com