Myself satish and i have purchased 'step isle slip navy ' color cloudstepper shoe on november 11th 2018 at clarks exclusive showroom located at forum mall hyderabad.
I have purchased these shoes by paying rs5499/- and with in one month the shoe color is faded. I am attaching the shoe pic for your reference. I have given complaint at showroom today and they informed me to drop a mail to you.
Being a branded shoe and with in purchase of one month how come the color is faded? I have raised the same doubt when purchasing and the store team has assured that this is a top brand and these shoes are washable as well, but with in one month these shoes became like ordinary low priced shoes.
After visiting the store with the faulted shoe from where i purchase they simply said to drop mail to customer care.. When i bought shoe at the store itself why should i drop mail to customer care for resolution?
The store people even denied to keep the faulted shoe at store and the response i got from store manager is also pathetic. It seems they are least bothered about the customer complaints after selling the product
Any how please do the needful and build the trust which i lost on clarks brand
Satish
Mob: [protected]
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