Clarks — Tormatch Shoes

Address:

Ist floor, Pacific Mall, Tagore Garden, New Delhi

Purchased a pair of tormatch shoes from Pacific Mall Store, Tagore Garden, New Delhi' on 30th June, 2022 for Rs.7, 700. Asked for 8.5 size but was given size 9 telling that Clarks 9 size is same as 8.5 size of other brands. Tried at home, found it longer and am not comfortable.
Complained thru mail to customer care vide Ticket No.[protected] dated 7th June which remains unresolved till date..The pair of shoes are packed and fresh as they were and unused. Sent the copy of bill and pics of the shoes to the customer care but no response from them. I have requested to either change my shoes to size 8.5 or refund me the money I paid.