Clash Royale — i didn't get any pass royale activated in my game

Address:	Itamerenkatu, 11-13, 00180, Helsinki Finland
Website:	supercell.helpshift.com/a/clash-royale/?p=web

I buyed a pass royale on[protected] i made payment through internet banking and money also has debited from my account but i didn't get any pass royale activated in my game. Mean while i approached for help in game but they couldn't help.in my payment it is showing that the money has transferred to times of money limited. So i contacting u please help me to get my money back.