100Bestbuy.com — I have not received ordered product

Dear Amithgowda,

We like to inform you that we can not check your details without your contact number and reference number.We request you to mention it soon so that we can solve your issue.

If any more queries kindly contact us at [protected]@100bestbuy, call us on[protected]:

regards,
customer care team

complaint detail:- (Reference no.[protected] ph:-[protected]

On 16-Aug-13 i have ordered shoe in 100bustbuy.com of Rs595, but i did not received exact shoe which i have ordered, i returned that shoe and ordered another out lander shoe of Rs 627 on 28-Aug-13 but till now (27-sep-13) i have not received my product and if called no proper response from their side they will cut call or they act like they wont understand English and many drama from them in call.

Please delivery the product to me with answers for below or inform me what i should do and how?

1) For my 1st product and 2nd product there is difference of around 100Rs how to pay it?
2)can remaining amount be pay on delivery?
3)why delay in delivery?
4)If anything to be done from my side then why dint you inform me or why you did not tell me when i called?

Again after some days i got mail as below
Dear Customer,

We like to confirm you that, We have already dispatched your order on 3rd October


Courier Name: First flight
Consignment No:R17861392
Reference number:[protected]New re.id)
[protected][protected][protected]--

Even now they have sent same shoe which i received first time, still they did not understand my complaint, kindly answer for below questions and try to resolve my problem.
1)Why i have received the same shoe which i received first time?
2)do they know what was my request/complaint?

the story is like this:-
First time when i ordered online it was FILA shoe in your website by looking at that i ordered that shoe.
but i received flux shoe, why?
As i was not in need of flux shoe i returned it and ordered out lander inserted of flux.
The price of flux which you sent is 595Rs
price of out lander which i ordered is 697Rs
So the price difference is 102Rs
so i called customer care for many times and they told they will collect remaining money when goods delivered.

With this i was waiting for outlander shoe but again i received same flux shoe which i received first time and not as per i want.

What should i do now to get outlander shoe and why you people are not listening what customer want.

Dear Amithgowda,


We like to inform you that we have sent your product Flux Mens Sports Shoes (1602) on[protected] through firstflight courier service and tracking number is R17861392.And left out amount will be added as credit points.You can use those points for further purchase.


If any more queries kindly contact us at [protected]@100bestbuy, call us on[protected]:


Regards
100bestbuy

Hi,

Please try to understand what i am trying to understand you,
i do not need the same shoe i want outlander shoe please refer above story what i want.


Regards

send the my amount

Dear 100bestbuy, please sent the my entire amount quickly im send the your product by blue dart corier at 10th sep,2013 & billing no.is [protected] please give me my amount 1300 Rs. Thank you.

i pay rs 4999 for contest but still not add rs in my acc

i pay rs 4999 rs for 100 best buy in a refund contest on 6/4/13 but still not any news and not recive refund i also 16th time creat complain on 100bestbuy care center but not responce i[censored] need all mail copy i send all mail plz solve this