Miracas — Defective product returned but no response received

Hi,

Order number #002536 took a month to reach me after which it turned out to be defective. I have the photographs. I returned it. And no response. It is not updated under returns on the website. It is in stock on the site though. I also have the receipt from their courier company who picked it up and as per the tracking details they have received it. The chat option is offline. The phone number does not work and they do not respond to mails. Feeling extremely helpless. I actually thought this org had some standard. Now I feel I have been duped of INR 1,190.00. Terrible customer service. Any advice or help on the same would be appreciated.