Clovia.com — Parcel not delivered

Address:	Gurgaon, Haryana
Website:	www.clovia.com

Hi,
I booked one dress from Clovia.com dated 18/11/2015.As per them they dispatch on 19/11/2015 with Aramex AWB No.[protected].As per the online status they deliver my parcel to Kolakata instead of Muzaffarpur(Bihar).Since last Thursday I'm following up with Clovia & Aramex customer care, but no one is giving the proper response.I registered so online complain to Clovia & Aramex, but still result are same.I called to Clovia customer care, but they are also saying to wait.
Please do the needful at your earliest.