Club Aliva — Fraud agency for the holidays

We were been for a trip to Manali in 2019, September. We met Rohit and Neha from golden tulip(Representatives of club Aliva). We had taken membership valid for 10years worth Rs.107000 on the grounds of benefits narrated by representative. We made payments in 2 batches. Half of the amount was paid when we were in Manali and second half was paid last year as it was 0 EMI part payment scheme. They were picking up my calls till the second payment. Post that, they stopped picking up the call. No bookings happened till date and we are still trying to reach them out. As we had received an email and agreement, we thought it is genuine holiday agency. Though we had it in written, it is fraud agency who will keep bugging you till they receive full amount.