| Address: | Rider House, Level - 3, Sector 44, No - 136, Near Huda City Metro Station, Gurgaon, 122003 |
| Website: | clubaliva.com |
Myself Subrata Roy has subscribed for membership (CA110519/0097) from Club Aliva holiday planner on 11-May-2018 from the Hotel Golden Tulip, Club House Manali, during my family vacation-2018 to Himachal Pradesh. I was requested to attend a 1 hour presentation session held at Hotel Golden Tulip - Club Aliva on the same day. Post which they sold me a membership plan which was costing me INR. 90000.00 (discounted price) provided, I will have to avail the membership on that day itself.
I was also gifted a Glorious Getaway Gift Voucher (CA No: 1/5/18/2004) issued on 11-May-2018, with 1 year validity for 3N/4D accommodation at any one of Manali, Shimla, Nainital and Goa post availing my membership.
I opted with REGULAR-STUDIO membership (INR. 6000/year) 1 week/year plan for 10 years and also signed an agreement with them. They charged me the INR 90, 000 amount as below:
10 Years membership charges: INR. 85, 000.00
Admin Fees: INR 5, 000.00
As per agreement, the plan will in effect from 2019 and will continue till 2028.
Every year, in return I would be facilitated with one week (7 days) vacation stay (2 Adults + 2 Kids / 3 Adults) at any of their tied up hotels within India or International destinations.
On May-2019, (3 adults - My Mother, Myself and Spouse) I have opted for 3N stay at Nainital against the voucher and have also stayed 1N at Ramnagar resort against my membership. This is all that I have used during my first year usage against this membership. Ideally I have used only 1 out of 7 days Week plan from my membership benefits.
On 16-Dec-2019 after 20 months completion of my membership tenure, I received a email from Club Aliva, stating that I would have to pay INR. 6000 towards Management Charges for the period Jan'20 - Dec'20 to be paid by 01-Jan-2020, failing which would make my membership null and void.
This levied INR. 6000 amount is equal to my REGULAR-STUDIO membership yearly cost. And this extra price was neither explained to me during the presentation on 11-May-2019, nor this was quoted anywhere within the agreement that I would require to pay this amount going forward every year.
My allegation is, they have already charged me with INR. 8, 500 per year which I already paid as per agreement in total INR 85, 000 for all my 10 years membership tenure. Benefiting me back with 7 days stay at any of their tied up hotels in a year making me eligible for STUDIO-REGULAR plan which costs INR. 6000.00 only.
Please note that, payment of another unquoted INR. 6000 towards so called management charges will make my total membership cost to INR. 1, 45, 000 from INR 85, 000, which is not a legitimate ask and not even mentioned.
On 20-Dec-2019, as a response to their email dated 16-Dec-2019, for Management Charge I explained them the same matter as I stated here and asked for refund of my membership money and cancellation of the membership as earliest. Till today, I DID NOT received any responses from their end.
Hence, I am submitting this complaint to you so that you can take up the issue and hence prevent me from them considering with a clause that my membership has become null and void due to non-payment of this unethical management charges and all my invested money towards them is bankrupted.
Additionally, I would like to alert you that in future no such activities could happen that any other vacationer would come across these kinds of illegal/fake groups who would provide false business policies to earn money from the innocent public from their hard-earned money.
Hoping a quick action from you end.
Please let me know if you need any further information from my end.
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